Frequently Asked Questions
Everything you need to know about shopping at Henry's Music.
What is the standard shipping time for instruments?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the size of the instrument.
Do you offer a warranty on musical equipment?
Yes, all new instruments come with a one-year manufacturer's warranty. Henry's Music also provides a 90-day limited shop warranty on certified pre-owned gear.
What is your return policy for guitars and keyboards?
We offer a 30-day return policy for most items. Instruments must be returned in their original condition and packaging. Please note that items like reeds, mouthpieces, and earplugs are non-returnable for hygiene reasons.
Are instruments set up before they are shipped?
Absolutely. Our in-house technicians perform a multi-point inspection and basic setup on every stringed instrument to ensure it is ready to play the moment it arrives.
Do you offer international shipping?
Yes, we ship to over 50 countries. International shipping rates and duties are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for high-value instrument purchases.