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Returns & Exchanges
At Henry's Music, we want you to be completely satisfied with your purchase. If your gear isn't the right fit, you can return or exchange most items within 30 days of delivery.
1
Initiate Your Return
Log into your account and visit the order history page to request a Return Merchandise Authorization (RMA) number.
2
Pack Your Gear
Carefully place the item in its original packaging with all included manuals, accessories, and the RMA form to ensure a full refund.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our technicians inspect the instrument, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing